Shipping policy

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with Hala Mart.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Standard Delivery

We offer standard delivery across the Kingdom of Saudi Arabia.

Once your order is confirmed, it will be prepared and dispatched for delivery to the address provided at checkout.

Shipping Fees

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.

Shipping fees may vary depending on your delivery location, order size, and the available shipping option.

Free Shipping

Any free-shipping offers will be clearly displayed on our website and will be subject to the terms and conditions of the specific offer.

All delivery times provided are estimates and may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

DO YOU DELIVER INTERNATIONALLY?

Currently, Hala Mart delivers within the Kingdom of Saudi Arabia only.

We do not currently offer international shipping outside Saudi Arabia.

WHEN WILL MY ORDER BE DELIVERED?

Orders are normally processed and prepared for shipment after successful order confirmation.

Estimated delivery time is generally 2–5 business days, depending on the customer's location and courier availability.

Some remote areas may require additional delivery time.

For urgent delivery requests, please contact us before placing your order to confirm whether expedited delivery is available.

IMPORTANT DELIVERY INFORMATION

To help ensure your order is delivered successfully and on time:

  • Please provide a complete and accurate delivery address.
  • Include your correct mobile phone number so the courier can contact you.
  • Please make sure someone is available to receive the order.
  • Delivery may be delayed due to severe weather, public holidays, unexpected courier issues, or other circumstances beyond our control.
  • Hala Mart is not responsible for delays caused by incorrect or incomplete customer information.

WHAT HAPPENS IF MY ORDER IS DELAYED?

Although we work with our delivery partners to ensure timely delivery, occasional delays may occur.

If your order has taken longer than the estimated delivery period, please contact Hala Mart Customer Support with your order details, and we will assist you in checking the status of your shipment.

QUESTIONS ABOUT RETURNS?

If you have questions about returning your order, please review our Return & Refund Policy on our website.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or comments about this Shipping & Delivery Policy, please contact Hala Mart Customer Support through the contact details provided on our website.

Hala Mart — Saudi Arabia