Shipping policy

Thank you for shopping with Hala Mart. We are committed to delivering your orders quickly and safely across the UAE. Please review our shipping policy below to understand how we process and deliver orders.

📍 Shipping Locations

We currently ship within the United Arab Emirates only.
Orders outside the UAE are not supported at this time.

⏱ Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Time

  • Standard Delivery: 2–5 business days (depending on your location)

  • Delivery timelines may vary due to courier delays, weather conditions, or public holidays.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.

  • Any free shipping offers will be mentioned on the product page or during checkout.

📦 Cash on Delivery (COD)

  • Cash on Delivery is available for selected locations within the UAE.

  • Customers must ensure availability at the provided delivery address to avoid failed deliveries.

🏠 Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are correct at checkout.

  • Hala Mart is not responsible for delays or losses caused by incorrect or incomplete addresses.

  • Re-delivery charges may apply in case of failed delivery attempts.

📬 Order Tracking

  • Once your order is shipped, tracking details will be shared via email or WhatsApp (if applicable).

  • You can track your shipment using the provided courier link.

❗ Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • Courier service issues

  • Weather or unforeseen circumstances

  • Public holidays or high-volume sale periods

We appreciate your patience in such cases.

📧 Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us:

Email: halamart175@gmail.com

Our support team is always happy to assist you.